Owner’s cancellation and change policy

We highly recommend that our guests purchase personal travel insurance to protect against unexpected life events or travel delays that may require a guest to cancel or modify a reservation.

• 60 days or more prior to arrival date: 100% refund for cancellations or reservation date changes.
• 59 to 30 days prior to arrival date: 25% deposit is not refundable for cancellations or reservation date changes.
  • However, if we are able to rebook the reservation time period at the same reservation rate, we will refund you your 25% deposit minus a $50 processing fee.
  • If we are able to rebook the reservation time period at rate lower than the reservation rate, we will refund you your 25% deposit minus a $50 processing fee and the delta between the reservation rate and the discounted rate.
  • If we are unable to rebook the reservation time period, your 25% deposit is not refundable.
• Less than 30 days prior to arrival date: no refund for cancellations or reservation date changes.
  • However, if we are able to rebook the reservation time period at the same reservation rate, we will refund your full reservation cost minus a $50 processing fee.
  • If we are able to rebook the reservation time period at rate lower than the reservation rate, we will refund your full reservation cost minus a $50 processing fee and the delta between the reservation rate and the discounted rate.
  • If we are unable to rebook the reservation time period, the full reservation payment is not refundable.
• Cleaning fees are always refunded for cancellations.
• Arrival date = 3:00pm Kauai time the date of your check in.

Example Below: