FAQs

Check-in & Check-out Times:

Q:  What time is check-in and check-out?

A:  Check-In: No earlier than 3:00 PM on check-in day

      Check-Out: No later than 11:00 AM on check-out day

 

Booking

Q:  How much is the deposit?

A:  25% deposit is required to secure the reservation.

 

Q:  When do I make the final payment?

A:  The remaining 75% balance is due 30 days prior to check in.

 

Q:  Do you take credit cards?

A:  We accept all major credit cards for the 25% deposit. The remaining 75% final balance will be invoiced using PayPal which accepts credit cards.

Q:  Can I pay cash on arrival?

A:  No, we do not accept cash payments.

 

Q:  When do I pay the damage deposit?

A:  No damage deposit is required at this time.

 

House Rules

Q:  What are your house rules?

A:   Below are our house rules:

• This is a strictly non-smoking home. No smoking (or vaping) inside the condo or on the lanai (balcony). There are designated approved smoking areas throughout the Islander property.

• Minimum renter age is 18.

• Stays of 10 nights and longer require an additional mid-stay clean at $100 for every 10 nights. An additional payment will be added after booking.

• No parties or events in the condo or on the Islander property.  Gatherings of non-guests in our condo are prohibited.

• Maximum occupancy is 2 guests for our condos. The total number includes infants or children. (example: 1 adult and 1 infant = our max of 2 guests )

• No animals inside the condo.

• An initial set of starter essentials (shampoo, trash bags, toilet tissue, etc.) is provided for your arrival. There are no refills or supply replenishment during your stay.

• We do not have daily housekeeping or maid service. Should you wish to receive a mid-stay clean, we can schedule it for you prior to your arrival.   Cleaning cost: $100.

Cancellation Policy

Q:  What is your cancellation policy?

A:

• 60 days or more prior to arrival date: 100% refund for cancellations or reservation date changes.
• Less than 60 days prior to arrival date:  No refund for changes or cancellations.
• Arrival date = 3:00pm Kauai time the date of your check in.

General Info

Q:  Do you have restrictions on pets?

A:  No pets are allowed in the condo.

 

Q:  Can I smoke at your property?

A:  Smoking is strictly prohibited in the condo and outside on the lanai. There is a designated smoking area near the Islander at the Beach lobby.

 

Q:  Do I have to clean the property before we leave?

A:  No need to clean the property. We have a professional housekeeping service that will clean the condo upon your departure.

 

Q:  Do we have to recycle?

A:  We encourage recycling. Currently only glass bottles and metal cans are recycled. The recycling area is downstairs at the other end of the building. The trash is located there as well.

 

What is included in the rental

Q:  What do I have to bring?

A:  You don’t need to pack much for your Kauai vacation. All dress on Kauai is casual. Bring cotton shorts, t-shirts, sandals, tennis shoes or hiking shoes, a light sweater or sweatshirt during winter, and a couple of bathing suits.

Grocery stores carry small supplies of anything you may need, and we have 2 large grocery stores (Food Land and Safeway) within a mile from the condo.

If you need snorkel equipment, the Snorkel Depot next door rents snorkel gear or you can go to Snorkel Bob’s about 1 mile north of the condo.

 

Q:  Do you have a blender/toaster oven?

A:  We have a high quality blender and toaster oven in the bottom shelf of the kitchen island.  In the kitchen island you will also find silverware and pots & pans.

 

Q:  Are there bath and beach towels?

A:  We provide a full set of bath, face and hand towels. We also provide beach towels. We have a convenient drying rack on the lanai that you can use to dry your swimsuits and beach towels.

 

Q:  How about any items for enjoying the beach and the nearby hikes?

A:  We have a full assortment of beach items including beach chairs with drink holders, coolers for drinks and meals, large umbrella for shade, and bamboo mats. There are hiking poles that we absolutely love to take when hiking the nearby Kuilau Ridge trail and the amazing North and South Shore hikes.   As a special treat, we have a pair of binoculars that you can use to spot dolphins and whales (in season) from our lanai.

 

Q:  Do you provide any starter packs or supplies?

A: We provide a coffee starter pack with creamer and sugar for you to enjoy.  In the bathroom we have provided a starter set of shampoo, conditioner, body lotion, soap and toilet paper. We note that we do not refill starter kit supplies.

 

Q:  Are cleaning supplies included?

A:  We have provided dish soap and a sponge in the kitchen.

 

Q:  Do you have books and games?

A: We have several wonderful guidebooks in the condo that are great references for fun activities on the island.

 

Q:  Is there a first aid kit?

A:  We do not have a first aid kit.

 

Q:  What size is the bed and how many pillows are there?

A:  The bed is a comfortable King size bed. There are 4 sleeping pillows on the bed.

 

Q:  Do your mattresses have hypo-allergenic covers?

A:  Yes, the mattress has a hypo-allergenic and waterproof cover.

 

Facilities and Features

Q:  Is there a pool or hot tub?

A:  We have a pool right next to the condo and a jetted hot tub as well.  There are beach chairs and a few cabana areas next to the pool where you can lay down in the shade and read a book or take a nap. There is also a pool bar with bartender with happy hour daily from 4:00-6:00 PM. The pool is open until 10:00 PM.

 

Q:  How about a bbq grill?

A:  There are 3 gas grills next to the pool. We have bbq equipment such as spatulas and skewers in the top drawer of the kitchen island.

 

Q:  What type of internet connection do you have?

A:  We have high speed internet with speeds up to 200 Mbps

 

Q:  How about cable TV?

A:  Sure, we have cable TV including many local channels and complimentary Netflix!

 

Q:   Do you have a phone in the condo:

A:  No, we do not have a phone in our condo.

 

The Local Area

Q: How far is the nearest general store or supermarket?

A: . The larger grocery stores are Food Land and Safeway and are located about 1 mile north of the condo.

 

Q:  How far is the closest restaurant?

A:  The Sleeping Giant Grill is right next door. They have amazing ahi wraps! Lava Lava is also next door and offers “toes in the sand” dining! Check them out on Yelp. Also the Hukilau Lanai is a 3 minute walk from the condo and is great for special occasion or romantic dinner spot. Also check out  Lava Lava Beach Club which has great happy hours and live music.

 

Q:  Is there any good hiking in the area?

A:  We have amazing hiking just 15 minutes’ drive from the condo. Our favorite local hike is the Kuilau trail. It takes about 2-3 round trip and is easy/moderate in difficulty. You will see lots of waterfalls in the distinct mountains  and ocean views.  Sleeping Giant eastside is also another nice hike. We have a guidebook in the condo dedicated to Kauai hikes.

 

Q:  Is there a good child friendly beach nearby?

A:  As far as swimming in the ocean with your little one, Lydgate Beach Park located 5 minutes’ drive south of the condo and has a boulder-enclosed pond that is wildly popular for swimming and snorkeling. It also has two playgrounds (Kamalani), the best on the island.